Salesforce consulting for teams in the field. Salesforce Field Service, ServiceMax and Agentforce, done straight.

Cloud Rastiko implements, fixes and runs Salesforce for mid-sized service businesses. You get senior consultants, plain-language estimates and an org that your dispatchers, technicians and agents actually use.

Book a free discovery call See our services
  • 14 yrsin the Salesforce ecosystem
  • 20+projects delivered
  • 12+Salesforce certifications

The kind of day we build for: scheduling, dispatch, mobile and AI working off one clean Salesforce org.

Clients and partners we've delivered for

  • Avinta Services
  • Cloudforia
  • Ambition Fire Protection
  • Coach2Reach
  • Pulsar Alarm Systems
  • Skilled Cohort
Rasti means truth, honesty and uprightness. It's the root of our name and how we work.
About Cloud Rastiko

A Salesforce partner that tells you what your org really needs

Cloud Rastiko is a boutique Salesforce consulting firm based in Chennai, India. We work on the demanding end of the platform: Salesforce Field Service, ServiceMax, Service Cloud, CPQ, Agentforce and enterprise integrations, where vague advice gets expensive.

Many of our clients come to us with an org that already exists but isn't pulling its weight. We find out why, fix what matters first, and leave documentation your team can maintain.

Plain-language estimates

Every proposal and milestone is written so non-technical stakeholders can read it.

Outcomes over hours

We track adoption, time saved and cost removed, not hours logged.

Senior people on your org

The consultant who scopes your work is the one who builds it.

Salesforce services

Implementation, rescue and managed services across the Salesforce platform

From discovery to go-live and the months after, we cover the full lifecycle. Field service management, on Salesforce Field Service and ServiceMax, is where we go deepest.

Our specialism

Field service management on Salesforce Field Service and ServiceMax

Field service is where sales, service, inventory and scheduling all meet, and where poorly configured orgs hurt most. We work on both leading platforms and design around how your dispatchers and technicians really work.

Salesforce Field Service

  • Work orders, work types and service appointments
  • Scheduling policies, territories and optimisation
  • Field Service mobile app, offline and custom actions
  • Inventory, preventive maintenance and service contracts

ServiceMax FSM

  • ServiceMax Core implementation, enhancements and support
  • Installed base, service contracts, entitlements and PM plans
  • Dispatch Console, Service Flow Manager and mobile apps
  • ServiceMax to Salesforce Field Service migration

  • Service Cloud

    Case management, omni-channel routing, knowledge, entitlements and Service Cloud Voice.

    Cases, Omni-Channel, Voice

  • Sales Cloud

    Lead-to-cash pipelines, forecasting, territories and reports leadership trusts.

    Leads, Opportunities, Forecasts

  • Salesforce CPQ

    Product catalogues, price rules, approvals and quote documents that sales can use without help.

    Price rules, Approvals, Conga

  • Agentforce

    AI agents for service, dispatch and sales, built after we check your data is ready for them.

    Agents, Prompt Builder, Data Cloud

  • Integrations

    MuleSoft and API integrations to ERP, telephony, e-signature and IoT, with error handling built in.

    MuleSoft, REST/SOAP, Twilio, DocuSign

  • Custom development

    Apex, Lightning Web Components and Flow, reviewed and covered by automated tests.

    Apex, LWC, Flow

  • Data migration

    Moves from legacy CRMs and spreadsheets with mapping, validation and reconciliation.

    Data Loader, ETL, Validation

  • Org health check and managed services

    A full review of configuration, security, automation and data quality, then ongoing admin and optimisation.

    Audit, Admin, Optimisation

How we start

Judge our work for a week before you commit

Before anyone talks about AI, we look at the basics: org health, automation, security and data quality. The first week is free, so you see real findings and real fixes from us before you sign anything.

Ask for a free pilot week
  1. Week 1

    Free pilot

    Org health check plus a few quick fixes, delivered by the consultant who would work with you.

  2. Month 1+

    Dedicated consultant

    Usually 40 to 60 hours a month for admin, development and improvements, scaled as you need.

  3. Projects

    Fixed-scope delivery

    Implementations and migrations quoted with a frozen scope, so the price doesn't drift.

Delivery process

Six stages from discovery to production

We run projects in agile sprints inside a clear sequence, so you always know which stage you're in and what comes next.

  1. Discovery

    Workshops, current-org review and requirements.

  2. Scope freeze

    Signed-off scope, estimate and plan.

  3. Build

    Configuration and code in sprints, with demos.

  4. Data migration

    Mapping, test loads and reconciliation.

  5. UAT

    Your users test real scenarios; we fix fast.

  6. Production

    Go-live, training and hypercare.

AI tools speed up requirements, coding, test generation and documentation at each stage. A certified consultant reviews and owns every output.

Industries

Industries we know from the inside

  • Smart home security
  • Home automation
  • Generator manufacturing and service
  • Fleet management
  • Telecom
  • Oil and gas field services
  • Travel and hospitality
  • Education technology
  • Windows and furniture
  • Fire protection
Salesforce ecosystem

Products we work with

Core focus

  • Field Service
  • ServiceMax FSM
  • Service Cloud
  • Sales Cloud
  • Salesforce CPQ
  • Agentforce

Platform

  • Experience Cloud
  • Marketing Cloud
  • Service Cloud Voice
  • Commerce Cloud
  • Order Management
  • Nonprofit Cloud

Connected apps

  • MuleSoft
  • Twilio
  • DocuSign
  • Conga Composer
AI-assisted delivery

How AI makes our delivery faster and more accurate

Each AI tool in our workflow removes one specific source of delay or error. We use Claude, GitHub Copilot, ChatGPT and Salesforce's own Einstein tools.

Requirements in days

We turn interviews, documents and org metadata into structured requirements, cutting discovery time.

AI pair programming

Copilots speed up Apex, LWC and MuleSoft work and keep patterns consistent across your codebase.

Generated test coverage

Test classes and flow scenarios are generated from the build, so 85% coverage is our floor.

Living documentation

Technical docs, data dictionaries and user guides are produced from what's actually deployed.

Our promise: AI speeds up delivery but never replaces senior Salesforce judgement. A certified consultant reviews, validates and owns every output.

Vetriselvan Manoharan, founder and CEO of Cloud Rastiko
Vetriselvan ManoharanFounder and CEO, Field Service and ServiceMax specialist
Meet the founder

14 years building and fixing Salesforce orgs

Vetri is a Salesforce consultant and architect who has spent 14 years hands-on across the platform. He joined Dazeworks, Wilco Source and Cloud Galacticos early and helped each grow into an established Salesforce practice.

His deepest expertise is Salesforce Field Service: work order design, scheduling optimisation, the Field Service mobile app and ServiceMax. He also works across Service Cloud, Sales Cloud, CPQ and integrations, and has spoken at Salesforce community events and written widely read technical guides.

  1. Cloud Rastiko Founder and CEO
  2. Cloud BeLive Practice lead and director
  3. Cloud Galacticos Salesforce consultant
  4. Wilco Source Technical lead
  5. Dazeworks Salesforce developer and consultant
  6. Twilight IT Solutions Salesforce developer
Connect with Vetri on LinkedIn
FAQ

Questions we hear often

What does Cloud Rastiko do?

Cloud Rastiko is a Salesforce consulting firm. We implement, fix and run Salesforce orgs for mid-sized companies, with a specialism in field service management on Salesforce Field Service and ServiceMax, plus Service Cloud, Sales Cloud, CPQ and Agentforce.

Do you work on ServiceMax?

Yes. ServiceMax FSM is one of our main areas of expertise. We implement, enhance and support ServiceMax, including installed base, service contracts and entitlements, Dispatch Console, Service Flow Manager and the mobile apps, and we migrate ServiceMax customers to Salesforce Field Service.

Can you fix an existing Salesforce org that isn't working well?

Yes. Much of our work is on under-performing orgs. We start with a health check covering configuration, automation, security, data quality and adoption, then give you a prioritised fix list in plain language.

How does an engagement with Cloud Rastiko start?

With a free one-week pilot so you can judge our work before you commit. After that, most clients continue with a monthly block of 40 to 60 hours from a dedicated consultant, or a fixed-scope project.

Which Salesforce products do you work with?

Our core focus is Salesforce Field Service, ServiceMax, Service Cloud, Sales Cloud, CPQ and Agentforce. We also deliver Experience Cloud, Marketing Cloud, Service Cloud Voice, MuleSoft, Twilio, DocuSign and Conga Composer.

Where is Cloud Rastiko based, and which time zones do you cover?

We are based in Chennai, India, and work fully remote with clients in the United States, Canada, the United Kingdom, the Nordics and the Middle East. Our working day overlaps with US time zones until midnight IST.

Do you implement Agentforce?

Yes. We check your org basics and data quality first, because AI agents are only as good as the data and processes behind them. Then we design and build agents for service, dispatch and sales use cases.

Who founded Cloud Rastiko?

Vetriselvan Manoharan, a Salesforce consultant with 14 years in the ecosystem and a Field Service and ServiceMax specialist.

Book a discovery call

Tell us about your Salesforce org

Whether you're starting fresh or untangling an existing org, the first call is a free 60-minute conversation. No pitch deck.

  1. Tell us what you're trying to fix or build.
  2. We reply within one business day.
  3. We hold a free 60-minute discovery call.
  4. You get a fixed-scope proposal in plain language.
Email us directly sales@cloudrastiko.com Chennai, India. Working hours overlap the US until midnight IST.